Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website located at vigormark.life (the "Website") operated by VigorMark Marketing Pte. Ltd. (UEN 202786143K), registered at 7500A Beach Road, #09-306 The Plaza, Singapore 199591 ("VigorMark", "we", "us", or "our"). By accessing the Website or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use the Website or our services.

1. Definitions

• "Client" means any individual or entity that enters into a service agreement with VigorMark.
• "Services" means marketing and demand generation services including campaign strategy, paid media management, creative production, landing page development, conversion rate optimisation, measurement and reporting, and brand messaging.
• "Engagement Letter" means a written agreement specifying the scope, deliverables, fees, and terms of a specific service engagement.
• "User" means any person who accesses the Website, whether or not they become a Client.

2. Website Use

You may use the Website for lawful purposes only. You agree not to:

• Use the Website in any way that violates applicable laws or regulations in Singapore or your jurisdiction
• Attempt to gain unauthorised access to any part of the Website, its servers, or connected systems
• Submit false, misleading, or fraudulent information through contact forms or other inputs
• Use automated systems (bots, scrapers, crawlers) to access the Website without our prior written consent
• Interfere with or disrupt the Website's functionality or the experience of other users
• Reproduce, distribute, or create derivative works from Website content without our written permission

We reserve the right to restrict or terminate access to the Website for users who violate these Terms.

3. Service Engagements

Information on the Website about our Services is for general description purposes and does not constitute an offer or binding commitment. A service relationship is established only when both parties execute an Engagement Letter or equivalent written agreement.

Each Engagement Letter will specify:

• Scope of services and deliverables
• Fees, payment terms, and invoicing schedule
• Duration and termination provisions
• Client responsibilities including account access, asset provision, and approval timelines
• Performance metrics and reporting cadence where applicable

In the event of conflict between these Terms and an Engagement Letter, the Engagement Letter prevails for that specific engagement.

4. Client Responsibilities

Clients engaging our Services agree to:

• Provide accurate information about their business, products, target audiences, and campaign objectives
• Grant necessary access to advertising accounts, analytics platforms, and CRM systems as specified in the Engagement Letter
• Review and approve creative assets, landing pages, and campaign structures within agreed timeframes
• Ensure that products, services, and advertising claims comply with applicable laws and platform policies
• Maintain valid payment methods and settle invoices according to agreed terms
• Notify us promptly of any changes to offers, pricing, landing pages, or business circumstances that may affect campaign performance

Delays caused by Client failure to provide access, approvals, or information may affect delivery timelines and are not the responsibility of VigorMark.

5. Fees and Payment

Service fees are as specified in the Engagement Letter. Unless otherwise stated:

• Retainer fees are invoiced monthly in advance
• Project fees are invoiced according to milestones defined in the Engagement Letter
• Media spend is paid directly by the Client to advertising platforms — VigorMark does not mark up media costs
• Invoices are due within 14 days of issue unless otherwise agreed
• Late payments may incur interest at 1.5% per month and may result in suspension of Services

All fees are quoted in Singapore dollars unless otherwise specified. Applicable goods and services tax (GST) will be added where required by law.

6. Intellectual Property

Website content — including text, graphics, logos, design elements, and code — is owned by VigorMark Marketing Pte. Ltd. and protected by intellectual property laws. Unauthorised use is prohibited.

For service deliverables:

• Creative assets, landing pages, and campaign structures produced under an Engagement Letter become the Client's property upon full payment, unless otherwise specified
• VigorMark retains the right to use anonymised performance data and general methodologies for internal improvement and non-identifiable case references
• Pre-existing tools, templates, frameworks, and proprietary methodologies remain the property of VigorMark
• Clients warrant that materials they provide (logos, images, copy, trademarks) do not infringe third-party rights

7. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the course of an engagement, including business strategies, campaign data, financial information, and proprietary methodologies. Confidentiality obligations survive termination of the engagement for a period of two years, except for information that becomes publicly available through no fault of the receiving party or that must be disclosed by law.

8. Performance and Results

VigorMark provides Services with professional skill and care consistent with industry standards for demand generation agencies. However:

• We do not guarantee specific campaign results, conversion rates, return on ad spend, or lead volumes
• Campaign performance depends on factors outside our control, including market conditions, offer strength, audience size, competitive dynamics, platform algorithm changes, and Client-side conversion infrastructure
• Projections and benchmarks provided during campaign reviews or strategy phases are estimates, not commitments
• We will communicate honestly about performance and recommend pausing or restructuring underperforming campaigns

9. Limitation of Liability

To the maximum extent permitted by Singapore law:

• VigorMark's total liability for any claim arising from or related to these Terms or our Services shall not exceed the total fees paid by the Client to VigorMark in the twelve months preceding the claim
• We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or lost business opportunities
• We are not liable for failures or delays caused by advertising platform outages, third-party service disruptions, or force majeure events

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

10. Termination

Either party may terminate an engagement as specified in the Engagement Letter. Unless otherwise stated:

• Retainer engagements require 30 days' written notice after the initial term
• VigorMark may terminate immediately if the Client breaches payment obligations, provides false information, or engages in activity that violates platform policies or applicable law
• Upon termination, the Client remains responsible for fees incurred up to the termination date and for any media spend already committed to advertising platforms
• VigorMark will provide reasonable transition assistance including account access handover upon receipt of outstanding payments

11. Indemnification

The Client agrees to indemnify and hold harmless VigorMark, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) the Client's breach of these Terms or an Engagement Letter; (b) content, products, or services advertised by the Client; (c) the Client's violation of applicable laws or third-party platform policies; or (d) materials provided by the Client that infringe third-party intellectual property rights.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Singapore. Any dispute arising from or relating to these Terms or our Services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails within 30 days, the dispute shall be referred to the courts of Singapore, which shall have exclusive jurisdiction.

13. Changes to Terms

We may update these Terms from time to time. The "Last updated" date indicates the most recent revision. Material changes will be posted on the Website. Continued use of the Website after changes constitutes acceptance. For active engagements, changes apply upon renewal or as otherwise communicated.

14. Contact

For questions about these Terms:

VigorMark Marketing Pte. Ltd.
7500A Beach Road, #09-306 The Plaza
Singapore 199591
Email: [email protected]
Phone: +65 6816 4372